ब्लॉग / वर्कशॉप चलाना

How to write a clear job card customers trust

27 Sep 2026 · 1 मिनट

यह लेख अंग्रेज़ी में है।

The job card is the promise between you and the customer. A good one prevents arguments at delivery.

What every job card needs

• Vehicle number, model and kilometre reading.
• The customer's complaints in their own words.
• Visible damage noted at check-in (scratches, broken mirror).
• Fuel level and items left in the vehicle.
• Estimated cost and promised delivery time.

Write complaints, not guesses

"Noise from front while braking" is better than "brake pads". The technician decides the cause after checking.

Get approval for extra work

Anything not on the original job card needs the customer's yes before you do it.

Close every complaint

At delivery, each complaint should have a cause and a correction written next to it. Customers trust a workshop that explains.